Age Restrictions and Access
Lizaro requires all players to be at least 18 years old. Age verification is part of account registration and may be requested during identity checks. If you are under 18, you should not access Lizaro's services.
The platform uses filtering systems including Net Nanny to help prevent underage access. However, parents and guardians play an important role in monitoring online activity and restricting access to gambling websites on shared devices.
Managing Your Play
Lizaro offers tools to help you stay in control of your gaming. You can set deposit limits to cap how much you spend, and use self-exclusion features to take a break or exclude yourself from the site temporarily or permanently.
Before you play, decide on a budget you can afford to lose and stick to it. Set time limits as well—gaming should be entertainment, not a way to make money or solve financial problems.
- Deposit limits: Control how much you can spend in a day, week, or month
- Self-exclusion: Temporarily pause your account or permanently close it
- Break features: Take time away from gaming without closing your account
- Wagering limits: Set caps on individual bets
- Loss limits: Set a maximum amount you're willing to lose
- Reality checks: Receive reminders about how long you've been playing
Warning Signs
If gaming is affecting your wellbeing, finances, relationships, or work, it may be time to seek help. Some signs include playing more frequently or for longer than intended, spending more than you planned, or continuing to play despite negative consequences.
Chasing losses—playing more in an attempt to recover money you've lost—is a common pattern that can lead to serious problems. If you notice this happening, consider using self-exclusion tools or contacting a support organisation.
- Spending more money or time on gaming than you intended
- Hiding gaming activity from friends or family
- Gaming to escape stress, anxiety, or other problems
- Borrowing money to fund gaming
- Neglecting responsibilities due to gaming
- Experiencing mood changes related to wins and losses
Getting Help
Several organisations in the UK offer free, confidential support for problem gambling. These services are independent and do not report to Lizaro or gambling operators.
If you're struggling with gaming habits, reaching out to one of these organisations is a positive step. They can provide advice, counselling, and practical support.
- GamCare: Free counselling and support for problem gambling in the UK
- Gamblers Anonymous: Peer support groups and 12-step programme for gambling addiction
- Gambling Therapy: Online counselling and information about gambling problems
- National Problem Gambling Clinic: NHS treatment service in London
- Samaritans: Crisis support if you're having thoughts of self-harm
Your Rights and Lizaro's Responsibilities
Lizaro is required to comply with responsible gambling regulations in the UK. The operator must verify your age and identity, offer self-exclusion and limit-setting tools, and provide access to support information.
If you believe Lizaro is not meeting its responsibilities, or if you have concerns about your account, contact Lizaro's support team. You can also report concerns to the relevant UK gambling regulator.
- Lizaro must verify your identity before allowing withdrawals
- You have the right to set deposit, loss, and wagering limits
- You can request self-exclusion at any time
- Lizaro must provide clear information about responsible gaming tools
- Support information and helpline numbers must be easily accessible
faq
What is a deposit limit?
A deposit limit caps how much money you can put into your Lizaro account over a set period—daily, weekly, or monthly. Once you reach your limit, you won't be able to deposit more until the period ends. This helps prevent overspending.
How do I self-exclude from Lizaro?
You can request self-exclusion through your account settings or by contacting Lizaro's support team at [email protected] or via live chat. Self-exclusion can be temporary (a break) or permanent. During exclusion, your account is locked and you cannot access the site, even if you contact support.
Can I exclude myself from all gambling sites at once?
Yes. Gamstop is a free service that lets you self-exclude from multiple UK-licensed gambling sites simultaneously. You can register at gamstop.org.uk. Self-exclusion through Gamstop is separate from Lizaro's individual self-exclusion tool.
What should I do if I think I have a gambling problem?
Contact one of the support organisations listed on this page, such as GamCare, Gamblers Anonymous, or Gambling Therapy. These services are free and confidential. You can also speak to your GP, who can refer you to treatment services like the National Problem Gambling Clinic.
Is gaming at Lizaro safe?
Lizaro uses SSL encryption to protect your data and complies with UK regulations. However, no platform eliminates the risk of problem gambling. Your safety depends on gaming responsibly—setting limits, taking breaks, and seeking help if you're struggling. If you have concerns about your account security or suspect fraudulent activity, contact Lizaro support immediately.
